Seamless Support for Biometric Security
Create tickets, track requests, and get expert assistance for your hardware and software queries instantly - all from one dedicated portal.
Rapid Response
Average Response Time: Within 24 Hours
How to Create a Support Ticket
Follow these simple steps to log your request on our dedicated portal and get rapid, expert assistance.
1.
Visit Portal
Log on to servico.mantratecapp.com to access the centralized support dashboard where all requests are managed.
2.
Select Request Type
Choose from Software Query, RMA Request, or Installation Request based on your specific needs.
3.
Submit & Track
Fill in your details and submit. You'll receive an auto-email with a ticket number to track progress directly from your inbox.
Comprehensive Support Services
Hardware Support
Send an email regarding any hardware-related queries. Our team will forward your request to a specialized engineer or provide you with direct engineer contact details. We ensure complete transparency with ticket tracking for every hardware issue - from diagnosis to resolution.
Get Hardware HelpRMA Support
Stay informed about your device status at every stage. Our RMA support team provides real-time notifications on repair status, device condition, and query-specific details to keep your operations running smoothly - eliminating uncertainty throughout the return and repair process.
Check RMA StatusHave a Support or Ticket-Related Query?
Our expert team is ready to assist you with any biometric hardware, software, or RMA concern. Reach out today and get the resolution you need - fast.